No, Home-Start’s support is entirely voluntary, and confidential. None of the other support you may be receiving will depend on working with Home-Start.
Home-Start’s support is completely free to the vast majority of people. You will not pay for Home-Start support unless we have informed you of the cost in advance and this has been agreed.
We are a charity and raise funds to be able to support vulnerable parents and children.
If you wish to make a donation to the charity as a thank you for the support you have received, please get in touch or use our online donation page.
In most cases you will need to have at least one child under 5 to qualify for our support. Occasionally we receive additional funding to enable us to support children up to the age of 11. Please contact us if you need help but don’t have a child under 5.
We’d love to be able to help absolutely everyone who asks, but we are a charity and sometimes we just can't.
We won’t be able to help:
• if all our volunteers are already supporting other families
• if there is not enough funding to train more volunteers
• if you have a very complex set of problems and we don’t have a really experienced volunteer available
• if you need more support than our volunteers can give – in which case we’ll always recommend other kinds of support for you, and put you in touch if we can
• if there is some reason our volunteer would not be safe supporting you
Our support is given freely by the volunteers, and received freely by families. In order to enable us to support as many families as possible we initially offer our services for a period of up to 6 months. During this time our volunteers work with you to achieve set outcomes for you and your family, their work is monitored closely by our team. After a 6-month period of support if you have met your intended outcomes we will generally close your case. However, if you have additional needs we may be able to re-open your case and provide a further 6 months of support.
Generally, we would stop supporting you:
• when you have been supported for 6 months and demonstrate an increased ability to cope with your family situation
• when your youngest child turns five or goes to school full time
• if your circumstances have got better and you feel you can cope, and you want to free up your volunteer to help another family
• if you decide you no longer want our support
• if your volunteer’s circumstances change and they must stop volunteering. If this happens we’ll ask if you would like to be supported by another of our available volunteers for the remaining time available to you.
• if, for any reason, our volunteer is no longer safe coming to your home to support you
• if your situation does not improve within 6 months, we will work with you to find an agency who are better suited to helping meet your individual needs.
First talk to your named member of staff within Home-Start Norfolk. We hope they’ll be able to put your mind to rest.
If you want to take your worry on to a formal complaint, you should contact our CEO on 01603 977040 or via email firstname.lastname@example.org
Perhaps. But if you are struggling when your children are young, we will try to help. Don’t think that your problems are not severe enough to ask. If we can’t help you, we’ll try to recommend others who might be able to.
We can support:
Lone parents; married couples; unmarried couples; grandparents caring for grandchildren; step parents; adoptive parents; families where a parent is in the armed forces; families where a parent is in prison; families where social care or other agencies are involved; families where money is tight ...
....in any location across Norfolk, or for any gender, ethnicity or asylum/immigration status,
...and many others in different situations.